# HiCharlie

> HiCharlie is a B2B SaaS platform that provides AI voice agents for businesses. The AI agent answers 100% of phone calls 24/7, handles reservations, answers FAQs, qualifies leads, and transfers complex requests to staff — all with sub-1-second latency and in 30+ languages. Self-service signup, no setup fees, live in under 24 hours. Hosted in France (EU), GDPR-native.

## What HiCharlie Does

HiCharlie replaces missed calls with an AI voice concierge that sounds human, understands context, and takes action. Unlike IVR systems or chatbots, Charlie actually picks up the phone, listens, and executes tasks: booking tables, checking room availability, answering questions about menus or parking, and qualifying leads for follow-up.

## Target Customers

- Hotels (independent, boutique, groups)
- Restaurants (fine dining, casual, fast-casual)
- SPAs and wellness centers
- Healthcare practices
- Retail and service businesses
- Any B2B company that receives phone calls

## Key Capabilities

- **Zero Missed Calls:** Answers every call instantly, 24/7/365
- **Sub-1-Second Latency:** Natural conversation with real-time turn-taking
- **30+ Languages:** Auto-detects caller language from country code
- **Reservation Management:** Bidirectional sync with PMS/booking systems
- **Guest/Client Memory:** Builds evolving profiles (preferences, habits) for personalized interactions
- **Smart Call Routing:** Qualifies calls, transfers complex requests, takes structured messages
- **Knowledge Base:** Custom FAQ per establishment, updated in real-time
- **GDPR Compliant:** Data hosted in Paris (EU), encrypted, row-level security per client

## Pricing

All plans are self-service, billed monthly, no setup fees, no commitment.

| Plan | Price | Included Minutes | Phone Numbers | Extra Minute |
|------|-------|-----------------|---------------|--------------|
| Starter | 69 EUR/month | 345 min | 1 | 0.20 EUR |
| Pro | 189 EUR/month | 1,050 min | 3 | 0.18 EUR |
| Unlimited | 460 EUR/month | 4,000 min | 5 | 0.15 EUR |
| Enterprise | Custom | Custom | Unlimited | Custom |

Every plan includes: unlimited AI agents, secure database, 30+ languages, client memory, and PMS/CRM integration.

## Integrations

- **PMS & Booking:** Mews, Opera, Thais, Medialog, Zenchef, TheFork, Guestonline, SevenRooms, Resengo, ResDiary, Google Calendar
- **POS & Delivery:** Lightspeed, Toast, Square, Zelty, SumUp, Tiller, Deliveroo, Just Eat

## Technology

- **Voice Pipeline:** STT (ElevenLabs Scribe) -> LLM (Cerebras) -> TTS (Fish Audio) — modular, swappable providers
- **Infrastructure:** Pipecat (FastAPI), Twilio (telephony), Supabase (database), Cloudflare Pages (website)
- **Security:** End-to-end encryption, row-level security, GDPR-native architecture, data never leaves EU

## Company

- **Name:** Peerlab SAS
- **Founded:** 2024, Paris, France
- **Team:** 2 developers
- **Stage:** Early-stage SaaS, 0-5 clients in production

## Links

- Homepage: https://hicharlie.fr
- Pricing: https://hicharlie.fr/fr/pricing
- Blog: https://hicharlie.fr/fr/blog
- Full documentation for LLMs: https://hicharlie.fr/llms-full.txt

## Contact

- Email: contact@peerlab.fr